Franklin International, world class manufacturer of Titebond products, is looking for a full time Technical Service Representative. This position is responsible for serving as a technical expert with regard to the use and application of Franklin’s products and supporting internal and external customers.

Fundamental Job Tasks:
>Enhances customer satisfaction by partnering with customers to develop solutions to problems.
>Gathers and interprets information from technical data, experience, and co-workers to better answer questions and formulate answers.
>Expands technical knowledge by product testing, researching, training, and interaction with technical staff members.
>Uses test equipment to collect information on properties and performance of products and evaluates the test results based upon acceptance criteria.
>Fosters cross-training and product improvement by analyzing and reporting on information developed from customer contact and/or product testing.

Knowledge and Skills Required:
Technical BS degree (wood technology preferred) with 0 – 3 years of experience. Must have mechanical aptitude for designing, operating, and troubleshooting product dispensing, testing and processing equipment. Analytical skills necessary to identify and resolve problems, as well as superior communication skills are required. Travel is required 10-20% of the time.
Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency – emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.

Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do some amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support.​​ Our average employee tenure is over twelve years; learn why at www.FranklinInternational.com.